Privacy Policy

Effective Date: [01/01/2026]

At Just Repair, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard the information you provide when using our website or booking our appliance repair services.

By accessing our website or using our services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following information when you use our website or book a service:

• Full Name
• Mobile Number
• Email Address (if provided)
• Service Address
• Appliance Type, Brand & Model
• Description of the Issue
• Payment Details (where applicable)
• IP Address
• Browser & Device Information
• Website Usage Data through Cookies

2. How We Use Your Information

Your information is collected to:

• Schedule technician visits
• Confirm and manage service bookings
• Provide repair and maintenance services
• Process payments and generate invoices
• Verify warranty claims
• Improve our services and website
• Respond to customer support requests
• Send booking confirmations and service updates
• Contact you regarding your service request

3. Communication

By submitting your details through our website, WhatsApp, phone call, email, or enquiry form, you authorize Just Repair to contact you regarding:

• Service confirmation
• Appointment scheduling
• Technician arrival updates
• Warranty assistance
• Customer feedback
• Service reminders
• Promotional offers (only where permitted)

You may opt out of promotional communications at any time.

4. Sharing of Information

Just Repair does not sell, rent, or trade your personal information.

We may share your information only with:

• Authorized service technicians
• Customer support representatives
• Secure payment gateway providers
• Government authorities where required by law

All parties are expected to maintain the confidentiality of your information.

5. Cookies

Our website may use cookies to:

• Improve website performance
• Remember your preferences
• Analyze website traffic
• Enhance your browsing experience

You can disable cookies through your browser settings if you prefer.

6. Log Data

Whenever you visit our website, certain information may be collected automatically, including:

• IP Address
• Browser Type
• Device Information
• Operating System
• Pages Visited
• Date & Time of Visit
• Time Spent on Website

This information helps us improve website functionality and user experience.

7. Third-Party Services

We may use trusted third-party services, including:

• Google Analytics
• Google Ads
• Google Maps
• WhatsApp
• Payment Gateway Providers

These third-party services have their own privacy policies governing the use of your information.

8. Data Security

We implement appropriate administrative and technical measures to protect your personal information from unauthorized access, misuse, disclosure, alteration, or destruction.

While we strive to safeguard your information, no method of electronic transmission or storage is completely secure.

9. Warranty Records

To support future warranty claims and service requests, we may securely maintain:

• Service History
• Technician Reports
• Invoice Details
• Appliance Information
• Warranty Records

These records help us verify and process warranty services efficiently.

10. Your Rights

You have the right to:

• Access your personal information
• Request corrections to inaccurate information
• Request deletion of your information where legally permitted
• Withdraw consent for promotional communications
• Contact us regarding any privacy concerns

11. Children’s Privacy

Our services are intended for individuals aged 18 years or older. We do not knowingly collect personal information from children under the age of 18.

12. External Links

Our website may contain links to third-party websites. Just Repair is not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of any third-party sites they visit.

13. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page along with the revised effective date.

Your continued use of our website after any updates constitutes acceptance of the revised Privacy Policy.